Kustomer is a customer service platform that provides businesses with unified customer communication and support tools. The company offers a cloud-based solution that consolidates customer interactions across multiple channels—including email, chat, social media, and phone—into a single interface for support teams.
Founded as part of the broader customer experience technology sector, Kustomer competes with established players like Zendesk and Salesforce Service Cloud by focusing on modern, omnichannel customer support capabilities. The platform is designed to help businesses provide more personalized and efficient customer service by giving agents a complete view of customer history and interactions across all touchpoints. In 2020, Facebook (now Meta) acquired Kustomer for approximately $1 billion, integrating it into their business messaging ecosystem.
Kustomer has received investment from 2 venture capital firms.
A customer service platform providing unified omnichannel support tools for businesses, acquired by Meta in 2020.
Kustomer has received investment from 645 Ventures, Bonfire Ventures. These venture capital firms and investors provide both capital and strategic support.
Kustomer operates in the Consumer sector. A customer service platform providing unified omnichannel support tools for businesses, acquired by Meta in 2020.
