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Metrics & Performance

SaaS Metrics

The standard set of KPIs used to evaluate software-as-a-service business performance.

SaaS metrics are the standardized measurements used to evaluate software subscription businesses. Key metrics include ARR/MRR (revenue), NRR (retention quality), CAC/LTV (unit economics), CAC payback period (efficiency), gross margin (business model quality), logo churn vs. revenue churn (customer health), and magic number (sales efficiency). VCs expect SaaS companies to track and report these metrics consistently.

In Practice

A Series A SaaS company reports: $3M ARR, 120% NRR, 3.5x LTV:CAC, 12-month CAC payback, 82% gross margin, 5% annual logo churn. These metrics collectively signal strong product-market fit and efficient growth.

Why It Matters

Standardized SaaS metrics allow meaningful comparison across companies and stages. VCs who invest in SaaS evaluate these metrics with specific benchmarks for each funding stage.

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